BOOKINGS POLICY
To secure a charter reservation date, a minimum deposit of 50% must be received by The Luxury Voyage while the balance payment must be paid 90 days prior to disembarkation. For any bookings made 90 days prior to departure date, charter fee must be paid fully. No charters will disembark until 100% payment is received by The Luxury Voyage.
Once your booking has been successfully completed, a booking confirmation will be issued in respect of each charter booked and sent to the email address provided in your registered account. You need to produce your booking confirmation upon departure, together with your original valid photo identification document (KTP for Indonesian residents and passport for foreign residents).
CANCELLATION & REFUND
If you wish to cancel or change a reservation in any way, it must be done by electronic mail to The Luxury Voyage at the following
address : hello@theluxury-voyage.com
From client side: more than 60 days prior to departure, 40% of the total cruise price will be charged as cancelation fee. 59 – 0 days prior to departure 100% of the cruise price will be charged as cancelation fees. If the guest decides to postpone his cruise for the same period or portion, the deposits made can be used pro-rata to pay this future cruise depending on the price and availability. If the guest decides to cancel and The Luxury Voyage is able to rebook the boat for the same period or portion, deposits paid may refund pro rata. If rebooking is not possible, no refund will be made. No show during the charter date will also result on a charter cancelation and no payment shall be refunded.
From The Luxury Voyage: if we are unable to deliver services specified in booking due to operational failures, alternative arrangements of equal or superior quality will be offered or full compensation of all costs directly related to the booked service. The guest may be charged for partially provided services. In case we are permanently unable to deliver services specified in the booking due to circumstances beyond control, such as natural disasters, war, riots etc., the Legal Code Indonesia applies. Each will be considered according to its merit in order to find a commercially responsible solution for all parts.
During the covid-19 pandemic context, we propose the following terms:
For booking done before 30 days before the Cruise Departure date: 40% deposit of the total amount of the cruise is due within 7 days of the Invoice Date. Balance payment is to be settled 30 days before the Cruise Departure Date. For bookings done less than 30 days before the Cruise Departure Date: the full amount of the Cruise sold has to be settled within 7 days of the Invoice Date.
If reputable sources are citing continued or new outbreaks of covid-19 in Indonesia or in the country of origin of the guests within 30 days of the Cruise Departure Date such that limited travel measures are encouraged, OR if guests are reactive to covid-19 rapid and/or PCR tests, guests will be granted the opportunity to reschedule to alternate options up to and into 2022 according to availability. Deposit received would therefore be withhold and balance payment would be expected 30 days prior to the rescheduled trip.
Tests (rapid, PCR or antigen) will be required following the regulation and in order to allow us prepare the cruise, 2 to 3 days before the cruise departure date. Any change in the regulation or internal policy will be communicated in advance to the guests. If a cruise is cancelled less than 3 days before departure, the expenses will be listed and the non-refundable expenses already paid by The Luxury Voyage will be withhold. In any case, The Luxury Voyage will do its best to favour discussion with the guests to find the best solution for all parties on a case by case basis.
GENERAL LIABILITY
Damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged on, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or any other conveyance used in carrying out these trips, we assume no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of us.
We shall not be held responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.
In case of a medical problem arising during the trip, either on board or on shore, which results in costs for rerouting the boat, evacuation, use of aircraft or repatriation, including the likely other passengers refund for the alteration of the diving cruise, the responsibility for payment of these costs, belongs solely to the passenger.
INSURANCE POLICY
It is highly recommended to secure third party liability protection covering any accident or occurrence arising out of aerial or aquatic activities of guests, and/ or the use of tenders or other watercraft. We strongly recommend that all guests protecting their investment by securing a fully comprehensive travel insurance policy including travel cancelation. We can advise the travel insurance company which guest can secure coverage directly.
ITINERARY POLICY
The route that we take for any given charter is tailor-made and personalised for each Sea Safari. Our goal is to optimize the experience for all of the guests in one of the most remote and pristine sanctuaries left of earth. We like to have pre-departure questionnaires completed 60-days before the charter taking place by each guest to ensure that we focus on meeting their expectations. Please be aware that all itineraries are subject to change at the discretion of the captain due to weather and other safety considerations. Experiences will be different from one destination to others. There is no guarantee of wildlife sightings as we explore wild destinations.